The Employee Experience – How to Attract Talent, Retain Top Performers, and Drive Results.
The Employee Experience helps organizations attract and retain top talent but also reveals the secrets for building a deeply engaged workforce. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX).
This is not about creating a worker’s utopia, and it does not mean that work must be easy; employees are responsible for managing expectations and meeting the organization’s requirements. But by establishing a clear set of expectations and promises — collectively known as the Contract — and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.
The data is unambiguous: organizations with engaged workforces are more profitable, enjoy greater growth and win the battle to keep the most talented personnel.
About Matt Wride (Salt Lake City, Utah Author)
As DecisionWise’s Chief Operating Officer, Matt Wride oversees the company’s operations, as well as its finance, legal, and administrative functions. Matt joined DecisionWise in 2015, after serving as the COO for a start-up incubator and family office. Prior to making the transition to business management, Matt was a corporate attorney in Salt Lake City, Utah. Matt’s practice ranged from advising start-ups to handling complex mergers and acquisitions. Prior to practicing law, Matthew was an accountant and consultant with Deloitte (formerly Deloitte & Touche) in Seattle, Washington and Salt Lake City, Utah.
Matt is an adjunct professor of political science as Utah Valley University in Orem, Utah. Besides his family, his true love is skiing Utah’s Rocky Mountains, where he is constantly in search of “champagne” powder and blue skies. Matt received a J.D. from Willamette University College of Law, a Masters of Law in Taxation (LL.M.) from the University of Washington, and a B.S. in Sociology from Brigham Young University.
About Dr. Tracy Maylett (Co-Author)
Tracy Maylett is the President and CEO of DecisionWise. He works regularly with executives across the globe on leadership and engagement. He has an MBA and holds a doctorate in organization development from Pepperdine University, and teaches in the Marriott School of Management at Brigham Young University.
Recognized for nearly two decades as international experts turning feedback into individual and organizational results, DecisionWise has advised leaders in more that 70 countries in employee engagement, leadership, and organization development.