Feedback (and Other Dirty Words) – Why We Fear It, How to Fix It
A practical and irreverent guide to taking the sting out of feedback and reclaiming it as a motivating, empowering experience for everyone involved.
Feedback: the mere mention of the word can make our blood pressure rise and our defenses go up. For many of us, it's a dirty word that we associate with bias, politics, resentment, and self-doubt. However, if we take a step back and think about its true intent, we realize that feedback needn't be a bad thing. After all, understanding how others experience us provides valuable opportunities to learn and grow.
Authors M. Tamra Chandler and Laura Grealish explain how feedback got such a bad rap and how to recognize and minimize the negative physical and emotional responses that can erode trust and shut down communication. They offer a new and more ambitious definition of feedback, explore the roles we each play as Seeker, Extender, and Receiver, and introduce the three Fs of making feedback focused, fair, and frequent. You'll also find valuable exercises and strategies, along with real-world examples that illustrate how you can put these ideas into action and join in the movement to fix feedback, once and for all.
When it's done right, feedback has been proven to be the most effective means of improving communication and performance for you and your organization. It's too important to give up, and with Chandler and Grealish's help, you'll be able to use it deftly, equitably, and effectively.
About Tamra Chandler (Seattle, Washington Author)
Tamra is founder and CEO of PeopleFirm and author of the bestselling How Performance Management is Killing Performance and What to do About It. In addition to being a globally recognized thought leader, Tamra has twice been named one of the "Top 25" consultants in the United States by Consulting magazine.
About Laura Grealish (Co-Author)
Laura is a lead consultant at PeopleFirm, known for bringing passion and conviction to optimizing human potential by bringing the human back to the workplace.