Win the Heart – How to Create a Culture of Full Engagement

Win the Heart
144 Pages
ISBN 978-1523099870

Employee engagement is shockingly low--but it's not an employee problem; it's a leadership problem. Bestselling author Mark Miller says it's up to leaders to create a workplace where their employees truly want to be--and he reveals four keys to doing it.

Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership--employees who really care about their work, their coworkers, and the organization can supercharge a company's success. But for many years, engagement has been suffering. Gallop reports that 70 percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process.

In the fourth book in Miller's High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It's a journey that takes him literally all over the world--from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news.

Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again.

Mark Miller

About Mark Miller (Atlanta, Georgia Author)

Mark Miller

I began writing over decade ago when I was fortunate to team up with Ken Blanchard on The Secret: What Great Leaders Know and Do. In 2011 I released The Secret of Teams outlining the key principles that enable some teams to outperform the all the rest. Great Leaders Grow: Becoming a Leader for Life came next in 2012, followed by The Heart of Leadership in October 2013, and then the 10th Anniversary Edition of The Secret on September 2, 2014.

In addition to writing, I really love speaking to leaders. Over the years, I've traveled extensively around the world teaching for numerous international organizations. My theme is always the same: encouraging and equipping leaders.

I also sell chicken. I started my Chick-fil-A career working as an hourly team member back in 1977. In 1978, I joined the corporate staff working in the warehouse and mailroom. Since then, I've provided leadership for Corporate Communications, Field Operations, Quality and Customer Satisfaction, Training and Development, and Organizational Effectiveness. Today I serve as the Vice President of Leadership Development. During my time with Chick-fil-A, annual sales have grown to over $5 billion and the company now has more than 1,700 restaurants in 39 states and the District of Columbia.